The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
BankTree Desktop Personal Finance banking subscription service supports downloading of live transactions directly from your bank or financial institution. Click Here to check if your bank is supported.
Subscribe to banking subscription service
To subscribe to the banking subscription service, you can make a purchase on the Order Page. Enter your details, including your email address, which will be used to access the subscription service from the BankTree Desktop 3.0 application. If you have previously purchased the BankTree desktop application enter the same registered email address so your previous order is recognised. On the payment screen you can select either the monthly or yearly service and proceed to the payment page. If you are running the 30-day trial you can just select the monthly subscription service so you can see how this would work during your trial.
You can also subscribe directly from the BankTree Desktop 3.0 Personal Finance application. Go to the Banking Menu and select Subscribe to Online Banking. Following the on screen instructions which will launch the same Order Page that has been discussed previously.
After making your payment you will be sent an email, to the email address you have used to register (check your Junk or Spam folder if you have not received any email). It will contain a link to set up a password, so you can access the subscription service from the BankTree application.
Setup Online Banking:
After running the BankTree Desktop Personal Finance go to the Banking menu and select Setup Online Banking. You are shown the Logon screen; and requested to enter your subscriber logon for online banking. You need to enter your registered email address and your password which you have set in the previous step. Then click on the Logon button. If you have not subscribed you can also do this on this screen by clicking on the Subscribe button. If you have forgotten your password (or you need to request a new password because you did not receive one) you can also reset this here.
Online Banking Setup - Create Login
In order to access your accounts and transactions held by your bank you need to create a login. Select the country from the drop down list on the right, after which, select your online bank. Click on the New Login button.
The browser window on the left will launch for your selected online provider asking you to enter your bank login details. Please follow the instructions on the screen. To create the login press the Green CONNECT button on the screen to login to your bank and start the download process. If you can not see the CONNECT button use the scroll bar on the browser window to bring the page into view.
Once successfully connected you will see the status change to connecting, Getting accounts, Getting transactions etc. If you have an interactive login and need to enter a memorable word during your bank sign in process you will also be prompted to enter this at the connection stage.
On completion all accounts will be automatically created and transactions imported and automatically assigned a category.
Online Banking Setup - Existing Logins
To view all of your logins click on the Existing Logins tab. You can amend a login such as the account assigned. You can also set the export options, Selecting Import After Last Update will allow you to import transactions after the last update only. While selecting Import All, will select all transactions from your bank. After the first import the option Import After Last Update is set as the default. You can also choose to use the categories in the BankTree application by un-checking the option Import Categories. If you have an account you do not want to import you should not delete it, as this will delete all associated logins with it as well. You can use the option Skip Import, to skip the import for that account. To amend details for an account select this in the left window, the details will then appear on the right. Make any necessary changes and press the SAVE button.
To use a login select a login on the left, and press the Import button once selected. All the accounts and transactions using the same login details will be imported. Logins are refreshed every 60 minutes, so no new data will be available before that time.
To delete a login, which was entered incorrectly, press the Delete button.
Moving Transactions into your Existing Accounts
On the Existing Logins tab, a list of accounts that have been imported is displayed. The first import that you do will automatically create a set of new accounts that holds your bank account number and sort code. The initial import will import two months of transactions. To use your existing accounts:
- Select the account login on the left window (the details for that account login will be displayed on the right)
- You can then select your existing account from the drop down list of Account, and press the save button.
If you need to re-run the import for all the transactions, you can select the option import All, making sure to press the save button when done.
To move the transactions that have been imported in the new accounts.
- Select the new account from the accounts bar, or account menu.
- Select all the transactions you want to move by ticking the check box individually or selecting the check box on the column header to select all.
- Then click the Edit Transactions button.
- You can now move these transactions by selecting the option Move to Account and select the account you want to move the transactions to.
After creating your logins you can download all new transactions. If your bank has an interactive login process whereby they require you to provide a memorable word or pass key from a sign on device or mobile, then you need to refresh your existing logins.
- Go to the Banking menu and select Setup Online Banking
- Enter you Subscriber Logon details and press the Logon button
- On the Online Banking Setup screen select Existing Logins
- If you need to change the import settings for the account you can do this for each account, making sure to press the SAVE button to save the changes.
- Once you are ready to do the import press the Import button.
- You will be taken to the Salt Edge Connect page where you confirm your login details. After entering any additional security details, press the CONNECT button to download your transactions.
If your logins are not interactive, you can try the direct download option, this will only download your transactions if you do not have to confirm additional security login details.
- Go to the Banking menu and select Download Transactions
- Enter you Subscriber Logon details and press the Logon button
- Transactions will downloaded
Frequently Asked Questions
Which UK Banks do you support?
We support 25 UK banks at the moment you can check using this link http://www.banktree.co.uk/online-banking-providers.html for which ones are available. We also support a lot of other banks 2,500 plus in 55 countries worldwide.
How many Banks will my monthly subscription cover?
Your monthly subscription will give you access to ALL of your banks you are not charged per bank.
Do I need a separate subscription per computer?
You only need ONE, subscription it can be used on multiple computers without additional charge. For each computer you are using you will need to make sure you have the BankTree personal finance software installed. For each installation per computer, this is just a one-off fee of £5.00.
How many months of transactions can I download?
You can download two months of transactions, this is the limit set by the banking provider.
Will you have access to my Bank Details?
No, we do not store details of your Bank logons on our servers. Your details are stored locally on your computer and passed via the Salt Edge service to access your accounts.
How secure is my data ?
Salt Edge uses high level banking security 2048 bit encryption on its website when you access its service.
How can I trial the online banking service?
If you are running the 30-day trial of BankTree Personal Finance software, you can purchase a one month subscription. This will be a one-off payment, and not a recurring charge, and can not be cancelled.
How can I cancel my subscription?
If you have already purchased the BankTree Personal Finance software (before purchasing the subscription service), then the subscription package will be either a recurring monthly payment or a recurring yearly payment. You can cancel this at any time before the next payment is due. You can continue to use the service until the subscription period ends. If you purchase the BankTree personal finance software with your subscription, you will need to renew the subscription when it expires.
Updated: 12th January 2017
Article ID: 60
Category: BankTree Desktop 3.0 Personal Finance
Views : 12712
Rating (Votes): (72)